Our Mission Statement

“Understand your customers”

With an unparalleled record in measuring customer satisfaction (including paper, online & tablet surveys), our understanding of consumers will help any business grow their customer base cost effectively. We help you understand your customers.

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“Return not churn”

We believe in the development & growth of customer loyalty firmly based on the principle of “return not churn”, whilst gathering customer insight at the most appropriate point of customer interface - from on-board a ship mid-Atlantic to a remote mountainous village.

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“People Not Postcodes”

Real people are not postcodes, they are individuals; our solutions appreciate that. Indicators of brand, product or concept loyalty; satisfaction, and buying behaviour whether it be long term planning to last minute bargain hunting will help dramatically reduce wasted marketing spend.

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“Profit From The Right Information”

Business decisions must be based on intelligence that is relevant, accurate & unbiased. Without an in-depth understanding of customers, marketing is performed blindfolded. Business will always “profit from the right information”.

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