Whether you choose paper or electronic - Your customer satisfaction questionnaire is fully customisable. We will ensure the style of your 'CSQ' matches your brand.
Paper
There are a number of reasons why paper surveys are selected, not least because it generates a higher response. We can help you deliver a bespoke experience - tailored to your exact customer base, which will maximise response rates.
More InfoOnline
Whether you require a standalone web survey or plan to run one alongside a paper questionnaire, Consumerdata can provide intuitive, user friendly electronic CSQ design.
More InfoCustomise your paper survey:
- Font styles, colours and sizes - suited to your brand.
- Paper types
- Size and fold of paper.
- Layout - carefully considered so that questions do not overwhelm the respondent.
- Clear, consistent typefaces, design styles and paper finish for blind or partially sighted customers.
Paper responses could generate up to 50% more feedback than online questionnaires.
We can scan, store and categorise all completed questionnaires for your reference.
We provide electronic survey design which is responsive across:
- Desktop browser
- Smartphones
- Tablets
We work closely with our customers to design online surveys which keep respondent fatigue to a minimum and encourage truthful and considered answers.