Customer satisfaction measurement is at the heart of the services of Consumerdata. Processing over 2 million surveys a year for an enviable list of blue-chip clients predominantly in travel & tourism, at any one time we are working on 35-45 projects which could include up to 22 languages.
We can scan or manually enter survey responses quickly and accurately using a combination of commercially available and bespoke software. And each of our offices has the same procedures enabling us to switch workload between them ensuring your deadlines are met - even those last minute boxes that have just come in
Consumerdata concentrates on customer 'satisfaction' in all its aspects.
- Questionnaire design
- Data preparation and capture
- Scanning
- Market research analysis
- Database design, build and operation
- Web-based reporting